The Chemical Company (TCC) is an international distributor of chemicals and raw materials. We represent domestic and international suppliers producing the highest quality products to service our customer’s needs.
A great question we receive from our potential customers asks, “Why should we choose to purchase from a distributor instead of buying directly from a supplier?” While buying direct is an option, several factors should be considered to ensure that your needs are met, and your products arrive at the right place as scheduled.
Supplier’s main focus is research and production
At TCC, we have been sought out by dozens of suppliers to access the knowledge and expertise built into our sales team. The services we offer allows suppliers to focus on the quality of the products they manufacture without losing personal contact with their customers.
We offer customers unique views of products, not only offering what we have but rather what would fit their needs best. Our team can assess the needs of prospects and customers by analyzing formulas to recommend new product combinations or enhancements. Our focus at TCC is our customer enabling our suppliers to focus on the research and execution of their products.
Distributors like TCC have a team focused on logistics. You receive notifications regarding your shipment and notification if situations change during transit. The most important pain point we solve for our customers is a change in their delivery. We offer an array of accommodating services for our customers. In many instances, our flexibility drives customers to choose TCC.
On several occasions, customers have placed orders and when the delivery date arrived their tank at the delivery location was full or had a tank that took priority that needed the delivery more. At TCC, we have a different approach to the supply chain. In an instance like the aforementioned example, we have seen suppliers disregard the needs of the customer, and the delivery location would remain unchanged. It would arrive at the original location specified, and the customer would be in charge of re-routing the remaining product.
Our customers have a very different experience. As a distributor, we have a lot of flexibility to meet our customer’s needs. There have been instances like the preceding example; a customer requests a delivery location to change or to add a stop along the delivery line. We have re-routed product, we have moved containers around to accommodate a full tank waiting for the new opportunity to fill.
Two teams providing personal & efficient service
TCC Sales Team
Our sales team’s focus is on providing you with products that enable your business to grow. With a wide variety of products, our team can assess your products and end-uses to determine the most valuable combination of chemicals or raw materials to meet your needs. Since our focus is customers and not a supplier’s, we are not limited to recommending one specific product line to meet your needs. Variety is key when each and every customer is unique.
Our customer service team is focused on your orders. From billing to specific logistics needs, these TCC team members have been focused on product delivery for decades. Our team is available 24/7 by phone or email to ensure your specific needs are met.
Distributors offering an array of products to meet all needs
Purchasing managers in need of multiple products may face the choice of managing multiple suppliers to obtain the products or choosing a distributor to handle the purchase and delivery of all of the products needed.
Distributors like The Chemical Company offer companies the ability to make one phone call and have an order delivered. Furthermore, the delivery of multiple products sourced from multiple suppliers can also be ordered in that one call.